Manufacturer’s limited warranty – valid for products purchased from 5th August 2011 until further notice Herman Miller Limited (“Herman Miller”) registered office at Methuen Park, Chippenham, Wiltshire SN14 0GF warrants the products sold by it and its subsidiaries throughout the Europe, Middle East & Africa region to be free of defects in material and workmanship, regardless of the number of shifts during which the products are used, for the warranty periods specified below.
Not all product lines set out below are marketed by Herman Miller in all locations and appearance on this list does not imply an offer for sale of a given product in a particular location. Product line availability is defined in current pricelists applicable to each region.
12 Year Warranty
All of Herman Miller’s standard commercial office furniture products sold under the Herman Miller, Meridian or Geiger brand names (except for exclusions listed below, e.g. fabrics, pneumatic cylinders and service parts)
10 Year Warranty
Herman Miller Europe storage
GSS, Buddy, Goldie, Towers
Herman Miller for Healthcare products
CT-numbered procedure and supply carts, CO- and CV-numbered
5 Year Warranty
Herman Miller Europe alliance products
Ease, Eden, Trillipse, Linea, Oasis, Liza, Mr Nilsson, Ego, Bumble Bee, Capri, Tato, Tatino, Tatone, Laurianetta, 8551, Kerouac, Sumo, Dorikos
Storage lines: Milano, Foris, Value
Pedestal lines: Box, Kumi Foris
Herman Miller Options™ products
NP-numbered products and SR-specials request numbered products
Herman Miller for Healthcare products
CG-numbered Casework products, castors for CT-numbered procedure and supply carts
Aeron Pellicle seat and back mesh as fitted to new chairs (other parts of Aeron chairs except pneumatic cylinder carry 12 year warranty)
Flexnet seat mesh as fitted to new chairs (other parts of Caper chairs carry 12 year warranty)
AireWeave seat mesh as fitted to new chairs (other parts of Mirra chairs carry 12 year warranty
Setu Lyris suspension
Lyris seat and back mesh as fitted to all new chairs (other parts of Setu chairs except the pneumatic cylinder carry 12 year warranty)
Alvar & Alvar Lite
Electrical lifting mechanism and control gear.
Herman Miller Lighting
3 Year Warranty
All service parts
All fabrics, vinyl and leathers
Gas lift cylinders – Pneumatic cylinders as fitted to new chairs
Aeron Jacket Hanger
Aeron Revive chairs
1 Year Warranty
Herman Miller Design on Textile (DOT™)
Airia, Airia media cabinet, Enchord, Enchord mobile cabinet, Sense, Sense media cabinet, Cognita storage bench.
Warranty statement applicable to all products including those used for 24 hours continuously
The warranty period runs from the date of purchase and applies only to original purchasers who acquire their products new from Herman Miller, one of its subsidiaries or an authorised Herman Miller dealer.
During the applicable warranty period, Herman Miller will, as its sole obligation, repair or replace (at its option) any a product, part or component covered by this warranty and sold after the effective date of this warranty, which fails under normal use as a result of a defect in material or workmanship. Herman Miller will repair or replace the affected product, part or component with a comparable product, part or component.
A claim under this warranty must be made during the applicable warranty period and for a product, part or component to be eligible for coverage under this warranty it must have been installed, used and maintained according to Herman Miller’s published instructions. Any modification of the original product voids the warranty and Herman Miller does not warranty the performance of the product when used in combination with anything other than original Herman Miller product.
This document inclusively describes all of the warranties given and remedies available with respect to the company’s products and services. Herman Miller and its subsidiaries disclaim any other warranty whether express or implied, statutory or otherwise in relation to the products.
Herman Miller’s warranty does not cover:
- defect or failure resulting from normal wear and tear;
- consumable products such as light bulbs;
- certain electronic products such as electronic fans or keyless locking mechanisms;
- the matching of the colours, grains or textures of natural materials;
- the colourfastness or the matching of colours of textiles, including an exact match to cuttings, swatch cards, or printed or electronic reproductions;
- the purchaser’s own fabrics (COM) or any other purchaser’s supplied materials;
- discolouration of BalanceTM white textile due to soiling, stains, or dye transfer from clothing including denim.
In addition, the following features of natural materials are not considered defects and would not be dealt with under warranty:
- changes in wood colour due to ageing or exposure to light;
- natural variations in wood grain or figure or the presence of character marks;
- marks, scars or wrinkles occurring in leather;
- veins, marks, voids fissures or cracks found in stone.
Herman Miller does not warranty products that are exposed to extreme environmental conditions or that have been subject to improper storage.
To the extent allowed by law, all conditions, warranties and representations, whether express or implied, statutory or otherwise, are excluded in relation to the products. To the extent they are legally required they are limited in duration to the duration of this written warranty.
Except as provided above, Herman Miller shall not be liable for any loss or damage or any costs be they direct, indirect, consequential, commercial or lost of profits however caused, that are incurred or suffered by the purchaser or any third party in respect of the products. However, nothing contained in this warranty will, or will be considered to, exclude or restrict any liability on the part of Herman Miller for death or personal injury resulting from its negligence.